Firelady Fur Women's parka fur coat Two-tone Toscana down jacket “Song of the North”

We recommend checking the size chart on each product page before ordering. Because different silhouettes may fit differently, please compare the garment measurements with a similar piece you already own. If you are between sizes or prefer a more relaxed fit, we usually suggest choosing one size up.

We do our best to show the color, texture, and fit as accurately as possible. However, slight differences may occur due to lighting, screen settings, and the natural character of the material. For items made with leather, fur, suede, wool, or other natural materials, subtle variations in texture and tone are part of their uniqueness.

Yes. Natural leather, suede, fur, and wool materials may show slight grain variations, marks, shading, or texture differences. These are not considered defects. They are part of the authentic character of natural materials and make each piece slightly unique.

Please always check the care instructions on the product page and garment label. In general, we recommend keeping natural-material garments away from heavy rain, direct heat, and harsh chemicals. For leather, suede, fur, and down outerwear, professional care is recommended for deep cleaning or stains.

Most leather, suede, fur, and down outerwear should not be machine washed, soaked, bleached, or tumble dried. For small surface dust, use a soft dry cloth. For deeper cleaning, please take the item to a professional cleaner who has experience with natural materials.

Orders are usually processed after payment confirmation. Delivery time may vary depending on your location, selected shipping method, and seasonal order volume. Once your order has shipped, you will receive tracking information by email.

Yes. Returns may be requested within 30 days of receiving your order, provided the item is unworn, undamaged, properly packaged, and all original tags remain attached. For non-quality-related returns, return shipping costs are the customer’s responsibility.

If you need help before placing an order, please contact us at [email protected] . Our team can help you check sizing, fit, material details, and care suggestions before you buy.

For styles that include fur, our fur materials are sourced through internationally recognized auction houses including Saga Furs and Kopenhagen Fur. Eligible fur materials are supported by Furmark certification and traceability systems, which are designed to promote recognized standards for natural fur traceability, animal welfare, and environmental responsibility. Certification details may vary by material, lot, and product style.

Store your piece in a cool, dry, and well-ventilated place, away from direct sunlight, heat, and moisture. For leather, suede, fur, and down outerwear, avoid long-term compression and use a wide hanger to help maintain the shape. Natural materials should be stored with space to breathe.