返金ポリシー

1) IF a product is customized especially for your needs we DON’T accept returns.
Custom or personalized orders.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Items on sale.

2) We accept returns only via the regular post office. The return cost is the customer’s responsibility.

3) All goods will be inspected on return and if they’re properly packaged, intact, and with all their labels or tags on we will refund the price of the products and not the shipping costs. You have the right to return any item for a refund, within 30 days of receiving your original order. 

4）Please notice that some screens are changing the color of the product, please have that in mind when you choose a product and check it on different screens if you have the possibility to avoid any mistakes.

5）If a customer wants special changes to the original design ( add details, add a collar, make it longer or shorter, change sleeve design, etc..) we can make it, but we will not accept a return or exchange of the product. 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to Start a Return

To initiate a return, please contact us at [email protected]

Return Shipping Address:

All returns must be sent to our New Jersey, USA return and exchange warehouse. Important: Please contact our customer service team first to receive the specific warehouse address. We need to register your return with the warehouse in advance to ensure your package is properly received and tracked, preventing any loss or misplacement of your return.

Return Shipping Costs:

• Quality Issues: If your return is due to a defect or quality issue, we will provide a prepaid return shipping label and cover all shipping costs.
• Other Reasons: For returns due to other reasons (such as size, style preference, etc.), customers are responsible for return shipping costs.

Once your return is approved and registered with our warehouse, we'll send you the warehouse address along with detailed return instructions. Please note: Items sent back without prior authorization will not be accepted and may be lost.

For any questions about returns, please contact us at [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].